MAY 2024
Keeping up with digital commerce means understanding an omnichannel approach.
omnichannel is the new normal
Digital commerce in retail is projected to grow 53% over the next 3 years, contributing 41% ($116B) of projected total grocery store growth ($281.5B).²
90% of all shoppers spend time shopping online… but only 75% of retailers believe delivering a positive digital experience is critical to success.³ ⁴ ⁵ ⁶
the goal is to adapt to shoppers’ ecommerce needs
SHOPPER'S PERSPECTIVE
Shopper’s Behavior Shifts
There is no in-store vs. online shopping anymore, as shoppers are fluctuating between channels throughout their path to purchase.
Shoppers are:
- Relying on technology to shop anytime, anywhere
- Expecting personalized offers and services that provide a better experience
- Valuing their time more than ever; looking for ways to cut corners and simplify their lifestyle
RETAILER PERSPECTIVE
Retail Modernization
Retailers are investing to adapt to modern shopping behaviors that meet both in-store and online habits.
Retailers are:
- Building out larger order fulfillment capabilities (automation, zones, delivery speeds)
- Adding digital tools in the physical retail space that are consistent with what shoppers see online
- Exploring media-centric platforms (social, streaming, gaming, EV charging) to capture attention and drive purchase
How to apply for every day
Explore ways new channels can expand online shopping capabilities, in terms of retail media networks, rewards, and purchasing and delivery formats.
Cater to a wider base of grocery occasions given that people are shopping anytime, anywhere due to the evolution of online retail.
Develop a stronger understanding of lifestyles and need states to bring the right product assortment to each individual channel.
Determine areas of the journey that can be made more efficient as it relates to purchasing beverage products, while also understanding the nuances of AI and how it can help people find products and make purchasing decisions.
“Retailers are investing a lot in omnichannel, and I think where brands will play a role is in terms of a partnership… how to attract traffic to the retailer website, and how to bring more excitement online. From a technology standpoint, it will also be a conversation around partnership, and learning from one another.”
-VP Sales Walmart Account, Kellogg Company⁷
Sources: 1) Euromonitor, Coca‑Cola® Omnichannel Retail Modernization, Dec 23. 2) Insider Intelligence, eMarketer Forecast, Nov 2023. 3) 360º Omnichannel research by Coca‑Cola WE. 4) Euromonitor, Coca‑Cola Omnichannel Retail Modernization, Dec 23. 5) ShopperScape, January-November 2021 and 2022. 6) Evolving Online Landscape Deep Dive, September 2022; Kantar. 7) Custom Expert Interviews conducted November 2023.
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